Terms & Conditions

By creating a Home2 account, booking a stay, or listing a property, you agree to these terms and to our Privacy Policy. If you don’t agree with them, please don’t use Home2.

You must be at least 18 and legally able to enter into a contract. If you’re using Home2 on behalf of a company, you confirm you’re authorised to bind it.

Home2 is a marketplace. We connect people who have space to let with people who want to stay in it, and we handle the payment, the messaging and the paperwork around that.

We are not the owner, landlord or operator of the properties listed. When you book, the accommodation contract is between you and the host. We’re not a party to it. What we are responsible for is running the platform properly, handling your money correctly, verifying host identity before they list, and mediating when something goes wrong.

Keep your login details to yourself, give us accurate information, and keep it up to date. You’re responsible for what happens under your account. Tell us at once if you think someone else has access to it.

We may ask you to verify your phone number by one-time code, and to complete an identity check before you host or in other cases where we need to confirm who you are.

There are two ways to book, and the difference matters:

• Instant Book — your booking is confirmed immediately and your card is charged.
• Request to Book — we send your request to the host to accept or decline. Nothing is charged until they accept.

The total price, including any cleaning fee and the applicable cancellation policy, is always shown before you pay. The property’s exact address is shared with you once your booking is confirmed — before that, listings show an approximate location only.

You agree to follow the host’s house rules, treat the property with care, and only bring the number of guests you booked for.

Every listing carries one of three cancellation policies — flexible, moderate or strict — and we always show you which one applies before you pay. What you get back if you cancel depends on that policy and when you cancel.

When a refund is due, we release it immediately and email you to confirm. It then typically takes 5–10 business days to appear, depending on your bank — that part is out of our hands.

If a host cancels on you, or the property is materially not as described, contact us and we’ll help find an alternative or refund you. [Confirm the exact percentage and cut-off for each of the three policies with counsel and state them here]

If you list a property, you confirm that:

• You own it, or have the right to let it out on a short-term basis.
• Letting it short-term doesn’t break your lease, mortgage, freeholder rules, local licensing or planning law. That’s your responsibility to check, not ours.
• Your listing is accurate — photos, description, amenities, rules and price.
• You’ll keep your calendar and pricing current, and honour bookings you accept.
• The property is safe, clean and legally fit to occupy, and you have any insurance required.
• You’ll complete identity verification before going live.

You set your own nightly rate, rules and cancellation policy. You choose whether to manage the listing yourself or have Home2 or an account manager run it for you — see the next section, because the fees differ.

Guests. The price shown at checkout is the price you pay. We don’t add a guest service fee on top today. If that ever changes, we’ll show the fee clearly before you pay — never after.

Hosts. What Home2 charges depends on how the listing is managed:

• Self-managed — you run your own listing. Commission is 0% at launch, so you keep your full nightly rate. This is launch pricing and we’ll give you notice before it changes.
• Home2-managed or account-manager-managed — we or an account manager run the listing end to end. That works on a 50/50 revenue share.

The rate that applies to your listing is shown to you before you go live and doesn’t change for a booking already taken.

Payouts. Hosts are paid after check-in, on their chosen schedule, once a payout account is set up. Hosts in Nigeria are paid to a Nigerian bank account via Paystack; hosts in the UK, US and EU are paid via Stripe. Payouts can be delayed or held where there’s an open dispute, a chargeback, or a suspected fraud or verification issue.

Taxes. You are responsible for your own tax. Home2 doesn’t give tax advice, and hosts are responsible for declaring their income and for any local tourist or occupancy taxes.

Promotions. We sometimes run credit or bonus campaigns. Each has its own rules, eligibility and end date, published with the promotion. Credit has no cash value except where the promotion says so, and we may withdraw a promotion or claw back credit obtained through abuse or from a booking later refunded.

You keep ownership of the photos, listings, messages and reviews you post. You give us a licence to host, display and distribute that content so we can run and promote the platform. Don’t post content you don’t have the rights to.

Reviews must be honest and based on a real stay. We don’t remove a review just because it’s negative, but we will remove content that’s fake, abusive, discriminatory or that publishes someone’s private information. Hosts can reply publicly to reviews.

Don’t use Home2 to:

• Break the law, or list a property you can’t legally let.
• Take payment outside the platform to dodge fees, or ask another user to. It also strips both of you of any protection we offer.
• Post fake listings, fake reviews, or impersonate someone.
• Discriminate against guests or hosts on any protected characteristic.
• Harass, threaten or abuse anyone, or misuse the personal data you get through a booking.
• Scrape, attack, reverse-engineer or otherwise interfere with the platform.
• Create multiple accounts to abuse promotions or evade a ban.

You can close your account at any time — see account deletion. Bookings already confirmed still stand, and money already owed is still owed, in both directions.

We may suspend or close an account that breaks these terms, or where we reasonably suspect fraud or a risk to other users. Where we can, we’ll tell you why and give you a way to put it right first. We’ll always release money legitimately owed to you.

If something goes wrong — the property isn’t as described, there’s a problem at check-in, or there’s damage — raise it with the other party first, then open a dispute with us from your booking.

We’ll look at the evidence from both sides and mediate in good faith, and we can arrange a refund where it’s warranted. Our decision on releasing or refunding money held on the platform is final as far as the platform goes; it doesn’t take away any legal right you have against the other party.

Nothing here stops a consumer from going to court or an ombudsman. [Counsel to confirm whether an arbitration clause is intended and whether it is enforceable against consumers in each market]

We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says we can’t limit. Nothing in these terms affects your statutory consumer rights.

Beyond that: because Home2 is a marketplace rather than the operator of the properties, we’re not liable for a host’s or guest’s conduct, or for the condition of a property. We provide the platform with reasonable care and skill, but we can’t promise it will never be unavailable.

[Counsel to set the liability cap and confirm it is enforceable in each market]

We may update these terms as the product and the law change. We’ll post the new version here with a new effective date, and where a change materially affects your rights we’ll give you reasonable notice by email or in the app before it takes effect. Continuing to use Home2 after that means you accept the new terms.

These terms are governed by the laws of [governing law jurisdiction], and the courts of [courts with jurisdiction] have jurisdiction over any dispute.

If you’re a consumer, you keep the protection of the mandatory laws of the country you live in, and you can bring proceedings in your local courts. [Home2 operates in both Nigeria and the UK — counsel to confirm the governing-law and consumer-jurisdiction position for each market]

For help with a booking or a refund, contact support@home2.app — replies within a day.