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Delete your account

You can ask us to delete your Home2 account and the personal data attached to it at any time. Here's exactly how, what we delete, and what we're legally required to hold on to.

Draft — not yet cleared for publication

This page is drafted from Home2’s actual data practices, but it has not been reviewed by a lawyer and every [highlighted field] below is a fact that does not exist in any Home2 system yet. Both must be resolved before this URL is submitted to the App Store or Google Play, or relied on by users.

How to request deletion

Two ways, both of which reach the same place:

  • In the app — Profile → Privacy → “Request deletion of all data”.
  • By email — send us a request from the email address on your account, so we can confirm it’s really you.

Request deletion by email

This opens an email to our privacy team with the details we need. Send it from the address registered on your account.

Email privacy@home2.app

We may ask you to confirm your identity before we act — deleting the wrong person’s account is not a mistake we can undo.

What gets deleted

  • Your name, email address and phone number
  • Your profile and any avatar
  • Messages you sent to hosts or guests
  • Saved and favourited properties
  • Your device push-notification tokens
  • Any identity documents you uploaded
  • Your listings, if you are a host and have no upcoming bookings

This is permanent. We can’t restore a deleted account or its history.

What we have to keep

Deletion doesn’t wipe everything, and we’d rather be straight with you about why:

Booking and payment records

Tax and accounting law requires us to keep transaction records, typically for six years. These are kept for that legal purpose only and are not used to contact you.

Reviews you wrote

Reviews stay published so other guests can still rely on them, but we disassociate them from your name.

Records of fraud or safety issues

Where we have to keep a record to protect other users, or to comply with a legal obligation.

How long it takes

We’ll acknowledge your request within a few days and complete it within 30 days, which is what UK GDPR, the UK Data Protection Act 2018, and the Nigeria Data Protection Act 2023 require. If a booking is still running or a dispute or refund is open, we’ll finish that first and then delete — and we’ll tell you if that’s the case. [Confirm this 30-day commitment is operationally achievable before publishing]

Before you delete

  • Upcoming trips will be cancelled under the listing’s cancellation policy, and normal refund rules apply. Consider finishing or cancelling them first.
  • Hosts: you can’t delete while you have confirmed upcoming bookings. Cancel or see them out, and make sure any pending payout has landed.
  • Any promotional credit is forfeited and can’t be restored or paid out.

Get a copy of your data instead

If you only want to see what we hold, you don’t have to delete anything. Email privacy@home2.app and we’ll send a machine-readable export of your account to your registered address, free, within 30 days.

More detail on what we collect and why is in our Privacy Policy.